Privacy Policy

This Privacy Policy explains how Johanna Steward Family Mediation & Court Support (“we”, “us”, “our”) collects, uses and protects your personal information.

We are committed to protecting your privacy and handling your information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Johanna Steward Family Mediation & Court Support provides:

• Family mediation services

• MIAM appointments

• McKenzie Friend support

• Court document assistance

• Family court support services

Contact details:

Johanna Steward Family Mediation & Court Support
Monument View, Back Street
Langtoft, Driffield
YO25 3TD

Email: info@johannasteward.co.uk
Telephone: 07375 110536

We may collect and process the following information:

Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth

Family & Case Information

• Information relating to separation, children and finances

• Court documents

• Mediation information

• Correspondence and notes relating to your matter

Website Information

When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data via cookies or analytics tools

We use your information to:

• Provide mediation and support services

• Respond to enquiries

• Arrange appointments

• Prepare documents

• Communicate with clients

• Maintain records

• Improve our website and services

• Comply with legal and regulatory obligations

We process personal information on the following lawful bases:

• Consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests relating to the provision of services

Where sensitive personal information is processed, we do so only where permitted under UK data protection law.

We understand that family matters are highly sensitive.

Information shared with us will be treated confidentially unless:

• disclosure is required by law,

• there are safeguarding concerns,

• there is a risk of serious harm,

• or disclosure is otherwise permitted or required by legal or regulatory obligations.

Mediation confidentiality is subject to applicable legal exceptions.

We do not sell or share personal information for marketing purposes.

Information may only be shared where necessary with:

• Courts

• Barristers or solicitors instructed by you

• Mediators or professionals involved in your case

• IT or administrative service providers

• Regulatory or legal authorities where required

We take reasonable steps to protect personal information from:

• unauthorised access,

• loss,

• misuse,

• or disclosure.

Information may be stored electronically and/or in paper format.

We retain personal information only for as long as reasonably necessary for:

• the provision of services,

• legal obligations,

• record keeping,

• and resolving disputes.

When information is no longer required, it will be securely deleted or destroyed.

Under UK data protection law, you may have the right to:

• request access to your personal information,

• request correction of inaccurate information,

• request deletion of information where appropriate,

• object to certain processing,

• restrict processing,

• and request data portability where applicable.

Requests should be made in writing to:
info@johannasteward.co.uk

Our website may use cookies and analytics tools to improve website functionality and user experience.

You may adjust your browser settings to refuse cookies if you prefer.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time. Any updated version will be published on this website.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Johanna Steward Family Mediation & Court Support
Email: info@johannasteward.co.uk
Telephone: 07375 110536